Dispatching Services: Operational.
For you we offer an extensive service package and are always ready to develop your wishes for a more comfortable handling.
Our operational services include:
- Telephone availability from Mon-Fri, 9 am - 5 pm + 24/7 on-call service in case of emergency
- Chinese wall for "third parties"
- Provision of a client in the settlement systems
- Acquisition of contracts for settlement in the corresponding software systems (Contract Management)
- Contractual examination of nominations in operations and storage testing by characteristics
- Acquisition of communication with customers, including the clarification of problems
- Matching process with the network operator
Dispatching Services: Reporting.
Make flexible use of our extensive reporting tool in the customer portal "My Storage". With just a few clicks, you can access contract-related key figures such as the current filling level, characteristic curve for injection and withdrawal, and much more. This gives you a round-the-clock overview of everything important. One authorization per user is required to use the tool. If you don't have these yet, simply contact us at firstname.lastname@example.org.
- Account management of storage contracts (after BEATE) and, for example, a monthly "account statement"
- Implementation of publications by REMIT
Dispatching Services: Others.
- Establishment of communication links for automated nomination of storage contracts
- Providing a portal for access to the contracts and manual nomination of contracts by customers
- Consultation with the network operator for optimization of physical operation mode, taking into account a possible Operation Balancing Agreement
- Coordination of maintenance with the storage operator and the adjacent network operator
- Publications of maintenance